FAQ’s
Once your order has been shipped, you can track its status using the tracking link sent to your email by the delivery company. If you haven’t received your tracking information, please check your spam folder or contact our support team at info@ps-drinks.com for assistance.
If you experience any delays or issues with your order, feel free to reach out to us, and we’ll be happy to help!
Standard Delivery – UK Mainland
• £5.99
• 3–5 working days
Standard Delivery – Non-UK Mainland
3–5 working days
• Northern Ireland – £8.99
• Scottish Highlands – £9.99
• Channel Islands – £11.99
Note: Delivery times may vary slightly due to location.
Next Working Day Delivery – UK Mainland Only
£8.99
To qualify:
• Order must be placed before 1:00 PM, Monday to Friday
• Address must be within our UK Mainland service area
Exclusions:
Next working day delivery is not available for:
• Northern Ireland
• Channel Islands
• Scottish Highlands & Islands
• Other remote postcodes
Note: Orders placed after the cut-off or on non-working days will be dispatched the next working day.
We accept a variety of secure payment methods, including:
Credit and Debit Cards (Visa, MasterCard, American Express)
– PayPal
– Apple Pay
– Google Pay
If you encounter any issues with payment, please contact us at info@ps-drinks.com, and we’ll be happy to assist you.
If your coupon code is valid, simply enter it in the ‘Coupon Code’ box on the Cart page and click the ‘Apply Coupon’ button to apply the discount. Please note that only one discount code can be used per order.
Returns Policy
You have 14 days to return your order. To be eligible for a return, items must be unopened, undamaged, and in the same condition as when you received them. If items do not meet these conditions, we will be unable to process a refund.
Damaged Parcel
If your parcel is damaged upon delivery, please return it to the delivery company immediately for a return to sender.
Damaged Items
If any items in your order are damaged, please contact us right away at info@ps-drinks.com with detailed information and photographs. We will work with you to resolve the issue by either replacing the damaged items or issuing a refund.
To return your order, please ensure the items are unopened, undamaged, and in the same condition as when you received them. You have 14 days from the date of delivery to initiate a return.
1. Contact Us: Reach out to our support team at info@ps-drinks.com with your order details.
2. Return Shipping: We will provide instructions on how to return your items. Please note that you are responsible for return shipping costs unless the items are faulty or damaged.
3. Refund Processing: Once we receive the returned items and confirm their condition, we will process your refund. Please allow up to 10 working days for the refund to appear.
For further assistance or questions, feel free to contact us anytime.
Once your return is received, we will process it as quickly as possible. To track the progress of your return:
1. Email Confirmation: You will receive an email confirming that your return has been received and is being processed.
2. Refund Updates: Once your return is approved and your refund is processed, you will receive a notification confirming the refund has been issued. Please allow up to 10 working days for the refund to appear in your account.
3. Need Assistance? If you have any questions or need more information about your return, feel free to contact us at info@ps-drinks.com.
We aim to make the return process as smooth as possible and appreciate your patience!
To learn more about a specific product, you can:
1. Product Page: Visit the product’s dedicated page on our website, where you’ll find detailed information including alcohol content and tasting notes.
2. Product Description: Each product listing includes key details about the drink, including its origin, production methods, and any unique features.
3. Customer Reviews: You can also check customer reviews for additional insights and feedback on the product.
4. Contact Us: If you need more specific information or have any questions, don’t hesitate to contact us at info@ps-drinks.com, and we’ll be happy to assist!
We’re here to help you make an informed decision about our products. Cheers!
If you’re unable to find a specific product on our website, it may be temporarily out of stock or not currently available. Here’s what you can do:
1. Check Availability: You can try searching again later, as we frequently restock our inventory.
2. Contact Us: If you’re looking for a specific product, feel free to reach out to us at info@ps-drinks.com. We can let you know if the product will be restocked or provide information on similar alternatives.
We’re always happy to help you find the perfect drink, so don’t hesitate to get in touch!
If the item you’re looking for is out of stock, here’s what you can do:
1. Contact Us: If you’d like more information about when the item will be restocked or if there are similar alternatives available, feel free to reach out to us at info@ps-drinks.com. We’re happy to assist and may even offer recommendations!
2. Check Back Later: Our stock is regularly updated, so we encourage you to check the website again soon.
We appreciate your interest and will do our best to help you find what you’re looking for!